Foot Orthotics – About foot orthotics

What is Foot Orthotics?
Orthotic insoles (Foot Orthotics) control the way your foot functions during your gait cycle and can compensate for deformities to provide support and relieve foot pain. Depending on the specifications for your custom foot orthotics, its function is either to distribute or relieve pressure under the foot or to support or alter your biomechanical alignment to correct an imbalance or improve symmetry of the whole body.

What is the process?

  • A thorough biomechanical examination is carried out to assess your problem. This may include computer aided gait analysis using the RsScan System and video analysis.
  • Impressions are of your feet are then taken, so that an accurate negative mould can be made of your foot.
  • Plaster is then poured into the impression box to create a cast.
  • Rectifications are made to the cast to ensure a proper fit.
  • The orthotic insole is then hand crafted by skilled technicians.
  • The Insoles are then custom finished to fit your footwear.
  • The manufacturing process is usually 5-7 working days.

Why should I get foot orthotics?

General aches to painful bone and foot problems such as heel pain, bunions, callous and hammers toes, can be caused by musculoskeletal imbalances. Foot orthotics help realign the joints within the foot in order to relieve the various symptoms. Orthotic insoles may also be used as an alternative to surgery, or post-surgery to help maintain proper alignment.

What is the difference between a Custom Orthotic Insole & a shop bought one?

A shop bought insole is made to a standard last and might not necessarily match your orthotic requirements in terms of weight redistribution and restoring a natural foot position.

A custom made insole is made to your exact foot model and is therefore much more effective in achieving its function.

How do I use my orthotics?

Your feet need time to adjust to the new pressures placed on the soft tissue and your body needs time to adjust to your new biomechanical position. When starting to wear your orthotics you should gradually increase the time that you wear them. Below is an outline for wearing them in, but please use your discretion and trust what you feel.

  • During the first 24 hours of use, use the orthotics for approximately 30min to an hour of the time spent on your feet.
  • Progressively increase your daily use by a maximum of an additional 30min to an hour every day until you are able to wear them for the entire day.
  • If you experience discomfort beyond the initial 7 to 10 days, please make an appointment in order for us to make any necessary adjustments.
  • Most adjustments can be made on site and can be completed while you wait.

How long do orthotics last?

Your orthotics should be reviewed annually to adjust for any material compression. Their lifespan however ranges from 1-3 years depending on the reason for fitting and usage. In children the orthotics should be assessed every 6 months and they usually need to be changed when their shoe size increases by more than 1 size.

What to do when buying new shoes?

Your orthotics will take up space in your shoe but it is generally not necessary to go a size bigger. We advise that you take your orthotics with you when trying on new shoes. Generally shoes used for wearing orthotics should be flat on the inside so that the angle and the position of the orthotics are not compromised.

  • The heel cup depth of the shoe should be deep enough to prevent heel slippage.
  • The toe box of the shoe should also be deep enough, so that excessive pressure is not applied to the top of the foot.


When buying a sandal it is advisable to select one with a closed back or one that has an adjustable ankle strap which should help to comfortably accommodate your orthotic. We can provide you with velcro to fix the orthotic to the base of the sandal.

The orthotic must fit properly in the shoe for both comfort and function. Please bring the shoe and the orthotic in for us to adjust if necessary.

Cleaning & Maintenance:

To clean, gently wipe with a damp cloth with normal body soap. Do not machine wash or use harsh chemical solvents. Do not tumble dry. Do not expose to direct heat.

Can I get a second pair?

It is cost effective to get a 2nd pair of orthotics immediately or a reduced amount will be charged if you retain your plaster moulds and we are able to reuse them for manufacturing any additional orthotics. Contact us for more information.